FAQ

 

How long will it take for my order to ship? When will I receive it?

Handling Time: 1–2 business days (Monday to Friday)
All the products will be put through a production process, therefore there will be a handling time on them.

 

Which payment methods do you accept?

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and PayPal)

What is your return policy?

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

What is your cancellation policy?

After making purchase, customer have a 24 hours window to request cancelling – we will happy process full refund.

After that the 24 hours have passed, your order will have been put into production and can no longer be modified, except for your shipping address.

We can still correct/modify your shipping address before we ship it out.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.

If your item(s) do arrive damaged, please send photos to (insert email) and we will process a replacement or compensation.

How do I place an order?

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout. 

To place orders by phone, call us at +1 502-208-5845. You will receive an immediate order confirmation and we will start to process your order right away.

How do I know when my order will ship?

Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.

We will immediately process your order and you will receive an email confirming your order has shipped with a tracking number once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

Do you charge sales tax?

We are located in Kentucky and do not charge sales tax unless you are shipping the order to Kentucky. This alone can save you hundreds of dollars compared to ordering elsewhere.

Can I change my order?

Yes, you can change your order at no cost by simply emailing us at support@roodnignilcyc.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping. 

You can get immediate assistance regarding the status of your order by emailing support@roodnignilcyc.com or calling +1 502-208-5845.